Question 1

What is the difference between residential, datacenter, and mobile proxies?

Accepted Answer

Residential IPs are addresses assigned by consumer ISPs to real subscriber connections, so targets see an ordinary visitor; they cost more and add 200–900ms of latency. Datacenter IPs come from hosting providers, are roughly twenty times cheaper per gigabyte and much faster, but are trivially identifiable and filtered by any site that cares. Mobile IPs are carrier-assigned 4G/5G addresses shared by thousands of subscribers, which makes them the hardest to block and the most expensive. Start with datacenter on undefended targets and residential everywhere else.

Question 2

Do I have to talk to sales before I can test the network?

Accepted Answer

No. Create an account and claim the 50 MB free trial of rotating residential bandwidth — no payment method, no call. That is enough to run a few hundred requests against your real target and measure the success rate before you spend anything.

Question 3

How many IPs are in the pool and which countries are covered?

Accepted Answer

Roughly 30 million residential addresses across 195 countries, plus dedicated static residential, mobile and datacenter inventory. Coverage is not uniform: the locations pages show live IP counts per country and city so you can check a specific market before ordering rather than after. Anything under 500 IPs in a pool is flagged, because a pool that small will repeat addresses inside a large crawl.

Question 4

Do you keep logs of the websites I visit through the proxy?

Accepted Answer

No. We meter volume — bytes up, bytes down, request counts, success and failure counts, mean latency and exit country, aggregated per plan per hour. We do not record destination hostnames, URLs, headers or traffic content, and the usage tables have no column capable of holding them. Connection metadata such as your account's login IP is retained as described in the privacy policy.

Question 5

Can I use FleetProxy for scraping, and is that legal?

Accepted Answer

Automated collection is permitted and is what most of our customers do. It becomes a breach of the acceptable use policy when it requires circumventing an access control, continues after a legitimate demand to stop, or collects personal data without a lawful basis under the law that applies to you. Whether a particular project is lawful depends on your jurisdiction, the data class and the target's terms — that assessment is yours to make before you start.

Question 6

Does unused bandwidth expire?

Accepted Answer

No. Purchased bandwidth stays on the account for as long as the account is open and in good standing. Most of the industry expires unused traffic at the end of the billing period, which turns a bursty workload into 30–40% waste; we do not, and that is a policy commitment rather than a promotion.

Question 7

How is bandwidth measured?

Accepted Answer

Every byte crossing the gateway in both directions, including request and response headers, redirects, retries and failed requests. A 403 challenge page of 60 KB counts the same as a successful page of 60 KB, which is why low success rates get expensive quickly. The dashboard breaks usage down per hour and per country so a spike is traceable to a target.

Question 8

What payment methods do you accept?

Accepted Answer

Cards through Stripe and cryptocurrency (USDT on TRC-20 and ERC-20, BTC, ETH) through Cryptomus. Card details never reach our servers — we receive only a transaction reference and a status. You can also top up an account balance in advance and draw purchases from it.

Question 9

Can I get a refund if it does not work for my use case?

Accepted Answer

Within 24 hours of purchase with under 100 MB consumed, we refund in full with no questions. Within 7 days with under 10% consumed, we refund the unused portion less irrecoverable processing fees. Beyond that the purchase is final, but the bandwidth never expires, so it is waiting whenever you come back. Use the free trial first — it exists to answer the compatibility question before money is involved.

Question 10

Do prices drop at higher volume?

Accepted Answer

Yes. Volume tiers apply automatically at checkout based on the quantity you buy — there is no code to enter and no negotiation for published tiers. Because bandwidth does not expire, buying to a tier boundary is usually cheaper than topping up repeatedly at the entry rate.

Question 11

How do I target a specific country, city, or ASN?

Accepted Answer

Targeting is encoded in the proxy username as segments: user-country-us, user-country-gb-city-manchester, or user-country-us-asn-7922. Country codes are lowercase ISO 3166-1 alpha-2 and city names are lowercase with hyphens. If a segment names a pool that does not exist the gateway returns 407 with an x-fleet-reason header rather than silently falling back to another location.

Question 12

How long do sticky sessions last?

Accepted Answer

Up to 30 minutes of activity, released after about 10 minutes of silence. Add a session segment to the username — user-country-us-session-a91f2c4b — and the same string returns the same exit IP for the life of the lease. Residential peers can disconnect at any time, so treat the session as best-effort and check the x-fleet-exit-ip header if your flow cannot tolerate a change mid-journey.

Question 13

Why am I getting HTTP 407?

Accepted Answer

A 407 comes from our gateway, not the target, and the x-fleet-reason header on the response says which of the six causes it is: bad-credentials, no-matching-pool, ip-not-whitelisted, quota-exhausted, or plan-inactive. The most common causes are a client that drops credentials from the proxy URL and a password containing a character that needs percent-encoding. Reproduce with curl first; if curl works, the fault is client-side.

Question 14

Do you support SOCKS5?

Accepted Answer

Yes, on port 1080 with username and password authentication. Use the socks5h scheme rather than socks5 so DNS resolves at the proxy — otherwise your local resolver sees every hostname and geo-aware CDNs resolve against your real location, which defeats country targeting. Port 8080 handles HTTP and HTTPS via CONNECT.

Question 15

Can I whitelist IPs instead of using a password?

Accepted Answer

You can add an IP whitelist to any credential, but password authentication is still required alongside it — the whitelist narrows who may use the credential, it does not replace authentication. Whitelists are per-credential rather than per-account, so adding an address to one credential does not add it to the others. A changed office IP or a new CI runner is a common cause of sudden 407s.

Question 16

How do I add a team member to my account?

Accepted Answer

Issue them their own proxy credential from the plan page rather than sharing yours, so usage is attributable and you can revoke one person without rotating everything. For dashboard access, API keys are scoped to read or write and can be revoked individually. Full multi-seat accounts with roles are on the roadmap; today the credential and API key model covers most small teams.

Question 17

What happens to my data if I close my account?

Accepted Answer

Account records are deleted or irreversibly anonymised 30 days after closure. Order, invoice and ledger records are kept for seven years because accounting and tax law require it. You can export everything and trigger closure yourself from the dashboard without contacting support.

Question 18

Is two-factor authentication available?

Accepted Answer

Yes, TOTP-based, on every account at no cost, and we recommend enabling it — proxy credentials are bearer credentials and an account takeover means someone else spending your bandwidth. You can also review and revoke individual sessions from the security page, each showing the IP, device and last activity time.

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